IT FAQ | Campus Resources/Technical Support

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IT FAQ

This page contains answers to common questions handled by our support staff.

How do I log into the SMCC computers?
How do I log into MySMCC?
Where and how do I log into my Student Email?
How do I get my grades, degree and billing information, and class schedule?
How do I log into Blackboard?
Where can I go to use a computer on campus?
Where can I use my wireless laptop?
How do I synchronize my Lotus Notes address book with my online address book?
How do I clean my Lotus Notes mailbox?

How do I log into the SMCC computers?

The username is your firstname+middleinitial+lastname (all one word) up to 20 characters; password is 1stinitialoffirstname+1st4lettersoflastname +last4digitsofSSN (all one word); and domain is "students".

How do I log into MySMCC?

STUDENTS

UserName = Your First Name + Middle Initial + Last Name, no spaces, all lower case. If you did not provide the school with your middle initial then try leaving out the middle initial.
Password = The First Initial of your First Name + First four letters of your Last Name + Last 4 digits of your Social Security Number(SSN), no spaces, all lower case. If you did not provide the school with your SSN, you need to use the last 4 digits of your Student ID#.

Examples:

Michael X Hu, social security number 123-45-6789
User name = michaelxhu
Password = mhu6789

Ali M Abdi, social security number 987-65-4321
User name = alimabdi
Password = aabdi4321

This username/password is good for signing onto the Student Domain (on campus, Student Email, MySMCC, and WebCT (if you are enrolled in an online class).

FACULTY/STAFF

UserName = The First Initial of your First Name + your Last Name, no spaces, all lower case.
Password = Same password you use to sign on to the Staff domain.

Sign into the Portal >>

Student Email Login Instructions:

CLICK HERE to access the Student Email. To login to your email, use the same username and password as you do to access "MySMCC". See above.

Faculty & Staff Email Login Instructions:

To login to your email, use the following username and password:

UserName = Your First Name + your Last Name name. (for example, if your name is "John A. Smith," your user name would be john smith)
Password = Same password you use to sign on to the Staff domain.

How do I get my grades, billing and degree info, and class schedule?

Go to MySMCC and login.

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I How do I log into Blackboard?

Go to the Distance Learning Center in the Academics section of the website and Login to Blackboard. Use username and password that you use to log into the campus student computers.

Where can I go to use a computer on campus?

Most buildings have a student computer lab specific for the program located in that building. There are approx. 365 student computers but there are 3 open student labs located in the Library, Learning Assistance Center (LAC), and Rm. 103, Technology Bldg. To view a list click here.

Where can I go to use my wireless laptop?

Most of the buildings have wireless access. To see a list click here.

How do I synchronize my Lotus Notes address book with my online address book?

Lotus Notes has a local copy of your personal Names and Addresses for contacts. You can synchronize these names and addresses with your iNotes client (which is what you use when you check your email via the web).

To accomplish this, simply click ACTIONS (on the menu bar) and SYNCHRONIZE ADDRESS BOOK. Your Inotes client will now have the same contacts that you have in your local Names and address book.

How do I clean my Lotus Notes mailbox?

In your INBOX" folder, sort your mail by size (look on the upper right side of the 'sent' folder screen and click the SIZE column). Doing this will sort your emails by size and you can get the biggest bang for your buck in deleting those emails that you no longer need. You can also just right-click the attachment and Save and Delete All which gives you the opportunity to save the attachment and then remove it from the email. You can do the same in the SENT folder as well. Never delete email from the Views/All Documents folder however, since this is a special Notes folder. Once done deleting emails, simply go into the Trash folder and click the EMPTY TRASH button on the upper right side of the Trash folder. This simply clears out and deletes your emails; this will not recover space for you on the server. To do this you need to then do the following: While in the mailbox, click File/Database/Properties. You will come to the Database Properties dialog box. Click the INFO tab, which is the solid “i“ tab (second tab on the dialog box) and then click the COMPACT button. The Compact button may be grayed out for you. If it is, you can give us a call and we can help. This compacting feature runs nightly on the server but you have to give it something to compact (like cleaning out your trash).

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